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Terms of Service

Last updated: October 21, 2026

Who we are

LumaNest Home Services ("LumaNest") is a home-services brand serving Montgomery County, Maryland. LumaNest handles marketing, booking, payment, and customer care. Hands-on services are performed by vetted, independent local service professionals ("pros"). Interior pros are background-checked; pros carry their own insurance, and every job is covered by the LumaNest guarantee below.

Pricing

Prices shown on this site are flat starting prices based on home size and the service selected. If a home's condition requires significantly more work than the booked service describes, the pro will flag it before starting and any price change must be approved by you before work continues. Optional add-ons are priced on the site and confirmed at booking.

Satisfaction guarantee

If anything in the booked checklist was missed, tell us within 24 hours of the service and we will return and re-clean or re-do it at no charge. This guarantee covers the booked service items; it does not cover pre-existing damage or conditions outside the booked scope.

Scheduling, rescheduling, and cancellation

Recurring cleaning can be paused or rescheduled at any time through your booking link. Membership (Exterior Plan) visits may be rescheduled within their season. Specific cancellation windows and any late-cancellation fees are shown at booking and in your confirmation.

Founding list

Joining the founding list reserves launch pricing for 12 months from our launch date for the first 25 households, as described on the homepage. It is not a booking and creates no obligation for either side until a service is booked and paid.

Memberships

Total Care and Exterior Plan memberships are billed as shown at checkout (annually or in installments where offered). Member pricing is locked for 12 months from joining. Membership services are scheduled in their stated seasons, subject to weather for exterior work.

Property and safety

Please secure pets, valuables, and fragile items before a visit. Pros will not move heavy furniture or handle hazardous materials. Any damage caused by a pro during a job must be reported within 24 hours so we can make it right.

Website use

Content on this site is provided for information about our services. Prices and availability may change; the price confirmed at booking is the price that applies.

Contact

Questions about these terms: email [email protected] or reach us through the form on our homepage.